Privacy

This policy explains how and when nagabynevara.com collects personal information, what we do with it and your right to see or change it. It reflects our obligations under the New Zealand Privacy Act 2020.

Purpose

The purpose of this privacy policy is to let users of nagabynevara.com (the "site") know when we collect personal information and what we do with it. We don't use, share or transfer personal information in connection with the site except as set out in this policy.

Collection, storage and use of personal information

You can browse the site without disclosing any personal information.

When we collect personal information from you

We collect the personal information you give us when you contact us, ask a question about a piece, or place an order. This includes your name, email address, shipping address, phone number, and the order contents.

How we use it

To fulfil and ship your order
To respond to your enquiries
To send order-related transactional email (confirmation, dispatch notice, etc.)
To meet our New Zealand record-keeping obligations under tax and consumer law
To improve the site and our service

Who has access

Your information is held by Naga By Nevara and accessed only by Barbara Pritchard and the team at Com Technology Ltd who operate the website on her behalf. We do not sell, rent or share your personal information with marketing third parties.

Payment processing

When you make a purchase on nagabynevara.com, payment is handled by Stripe (Stripe, Inc.), a PCI-DSS Level 1 certified payment processor. Stripe handles your card details directly through secure form fields embedded in our checkout — your card number is never stored on or transmitted through our website or servers.

Information passed to Stripe to process a payment includes:

Your name and billing address
Your email address
Your shipping address (if different)
The amount and currency of the transaction
Your payment card details (entered directly into Stripe's secure fields)

Stripe may also collect technical information such as your IP address, browser type, and device characteristics for fraud-prevention purposes. Stripe's handling of your information is governed by Stripe's Privacy Policy.

We retain order records (your name, contact details, shipping address, order contents, and amount) for at least seven years as required for accounting and statutory tax purposes under New Zealand law.

Third-party services we use

Beyond Stripe, we use the following third-party services that may receive or process limited information about your visit:

Cloudflare — provides security and content delivery. May log your IP address and request details for abuse-detection purposes. Governed by Cloudflare's Privacy Policy.
Google Analytics & Google Site Kit — anonymous traffic analytics, as described in the section below. We do not link Google Analytics data to your personal account or order with us.
Google Merchant Centre — receives our public product catalogue data only (no customer information).
Emailit — handles outbound transactional email (order confirmations, password resets). Receives your email address and the message content. Governed by Emailit's Privacy Policy.
WordPress & WooCommerce — the software platform that runs the site. Stores order and account data on our server (hosted in Singapore, behind Cloudflare).

Statistical information and cookies

What we collect

We may collect statistical information about your visit to help us improve the site. This information is aggregated and doesn't identify you personally. It includes:

Your IP address
The search terms you used to find us
The pages you visited and the links you clicked
The date and time of your visit
The referring site (if any) from which you clicked through
Your operating system and browser type
Other technical details like screen resolution and browser language

Google Analytics

We use Google Analytics on our website to understand how visitors find and use the site. We do not collect personally identifying information through Google Analytics.

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses "cookies" — text files placed on your computer — to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

To opt out of Google Analytics, install the Google Analytics Opt-out Browser Add-on.

Cookies

This site generates persistent session cookies (cookies with an expiry date) for the purposes of running the shop, remembering your cart contents, and monitoring site usage. The cookies don't collect personal information beyond what you actively provide. You can disable or clear cookies in your web browser without affecting your ability to browse the site, although certain features like the shopping cart require cookies to function.

Do Not Track

If you have the "Do Not Track" feature enabled in your browser, we will not load Google Analytics tracking for your visit.

Correcting your personal information

Your rights under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to access and ask us to correct any of your personal information that we hold. International customers have equivalent rights under their own country's privacy laws.

You would like to see what personal information we hold about you
You would like us to correct any of your personal information
You have any concerns about your privacy in connection with this site

We may require proof of identity before providing or changing any personal information.

Privacy contact:
Naga By Nevara
Email: [email protected]
Phone: +64 22 358 1690
Christchurch, New Zealand

If you have a privacy complaint

If you are not satisfied with our response to a privacy concern, you can contact the New Zealand Office of the Privacy Commissioner.

Contact details for the Office of the Privacy Commissioner

Last updated 1 June 2026.