Returns and Refunds
Every piece is one of a kind
Each Naga By Nevara necklace is hand-selected and assembled by Barbara Pritchard. When you buy a piece from us, you are buying the only one of it in the world. We take this seriously and we care that you love what you receive.
Our position on returns
Because each piece is unique, we do not offer general returns or change-of-mind refunds. If a piece is returned, it cannot be replaced with the same item — there isn’t another.
Please look closely at the photographs, the materials list, and the length given on each product page before you order. If you would like more detail, additional photographs, or a video of a piece, please email us before purchasing — we are happy to help you make a confident decision.
When we will help
If your piece arrives damaged in transit, is not as described, or has a genuine quality issue, please contact us within 14 days of delivery and we will work with you to put it right.
Resolution is by negotiation and good faith. Depending on the situation we may offer:
- A repair, where the piece can be restored to its original condition
- A partial refund, recognising the value retained
- A full refund less original shipping, in cases of clear fault on our side
We treat every situation individually. There is no automated returns process — there is Barbara, the maker, and the team at Com Technology who handle the practical side. We will be reasonable, and we ask the same of you.
What we need from you
Please email [email protected] within 14 days of receiving your piece. Include:
- Your order number
- A clear description of the issue
- Photographs of the piece and, if relevant, the packaging it arrived in
We aim to reply within two working days.
Shipping a piece back
Please do not send a piece back to us without first agreeing with us that it should come back. Pieces returned without prior arrangement may not be received or actioned. If we agree to a return, we will provide the address and recommend the most reliable shipping option for your country. Return shipping costs are the buyer’s responsibility unless the issue is clearly our fault.
For higher-value pieces we recommend using a tracked and insured service. We are not responsible for items lost in return transit.
Your statutory rights
For New Zealand customers, nothing in this policy reduces your rights under the Consumer Guarantees Act 1993.
For international customers, the consumer-protection laws of your country apply alongside this policy. This policy does not take away any right you would otherwise have under the law of your country of residence.
Questions
Email [email protected]. We would much rather hear from you before purchase than after, especially if you are uncertain whether a particular piece is right for you.